FAQ
If yours isn't here, call. A real person will pick up.
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Yes. A real dispatcher answers our line day and night, weekends and holidays included. For active emergencies, calling is always faster than the contact form.
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It depends on where you are and the time of day, but emergency calls are dispatched to the nearest available crew immediately. Tell the dispatcher what's happening and you'll get an honest arrival estimate on the phone.
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Yes. A licensed tech diagnoses the issue and you approve a flat price before work starts. If we find something unexpected mid-job, we stop and talk to you first. No surprise line items.
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Ask the dispatcher when you book. They'll tell you exactly what to expect for your situation before anyone is dispatched, and you always see the price before work begins.
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Nassau County, Suffolk County, and the greater New York tristate area, including the five boroughs.
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Yes. Licensed and insured in New York, and our work is backed by a workmanship guarantee.
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If water is flowing, close the main shut-off valve, usually near the water meter. If you smell gas, leave the building and call your utility first. The dispatcher can walk you through it on the phone.
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Yes. We take on scheduled maintenance, compliance work, and tenant calls for multi-unit and commercial buildings. Call to talk about a service contract.
Don't wait for the water to spread. Call now. A real person answers day or night.
